Help & Support
Order Timeframes
We try to design, print, frame and dispatch orders as fast as possible!
Please allow 1 - 3 days for your print to be designed and another 1 - 2 days for delivery.
Hours
We process orders week-round.
Standard Shipping is Monday - Friday delivery.
Most email/messages are replied to outside of standard business hours. (after 5pm).
Need a question answered?
DM us on social media or send us an email to hello@pawesomeprints.co.nz.
Print FAQs
How do I look after my art?
What photo(s) should I submit?
How big are the prints and frames?
My pet isn't a cat or dog, are you still able to design a print?
Do you offer gift cards?
What if I don't like my print?
My order is a gift, is there anything I should know?
Can I see what my order will look like before purchasing?
Delivery Information
Flat Rate Shipping
$8.99 Flat Rate Shipping for prints (portraits). With a local delivery discount available in select areas.
$5.00 Flat Rate Shipping for Magnets (and Magnet Packs).
Express Delivery
Orders shipped via NZ Post with a target of next day delivery.
Please allow additional time for rural or South Island deliveries.
Shipping Destinations
Orders can be shipped within New Zealand.
International shipping is currently unavailable.
Pickups are not currently available.
Tracking Details
Standard shipping is tracked via NZ Post. You will automatically receive a tracking number once your order has been packaged for shipping.
New Zealand Based Production
All prints are made and shipped from Tauranga, New Zealand.
Other Questions & Delivery Issues
We're here to help! Let us know if your delivery is anything less than perfect. Please email (hello@pawesomeprints.co.nz) or DM us your order information and photos of any issues (if relevant).
Contact Us