Last Revision: April 7th 2025
Returns Policy
We at Pawesome Prints strive to create personalised artwork that truly captures the unique spirit of your beloved pet. Because our pieces are made-to-order based on the photos you provide, we want to ensure transparency about our return policy.
Understanding Our Process:
- Personalised Creations: Each artwork is meticulously crafted using the image(s) you submit. This means that the final print reflects the style and details present in your provided photo.
- No Refunds for Dissatisfaction with Artistic Interpretation: While we aim to exceed your expectations, please understand that "artistic interpretation" plays a role. We cannot offer refunds simply because you dislike the artistic style or specific elements within the artwork.
Our Commitment to Your Satisfaction:
We value your happiness and want you to be thrilled with your Pawesome Prints creation.
- Communication is Key: If you have any concerns about your artwork before it's finalised, please don't hesitate to contact us. We're happy to discuss your vision and make adjustments within reason to ensure the final print aligns with your expectations.
- Addressing Issues: If you receive a defective or incorrect item, please contact us immediately. We are committed to resolving any issues promptly and fairly.
Rare Cases After Artwork Arrival:
We understand that in very rare instances, despite our best efforts, you may still be unhappy with the final artwork after receiving it.
- At Our Discretion: In these exceptional cases, we may consider making minor adjustments at our discretion. Please note this is not guaranteed and depends on factors such as the nature of the request and the feasibility of implementation.
- Contact Us First: If you believe your case warrants a revision after receiving the print, please contact us immediately at hello@pawesomeprints.co.nz . We will carefully review your situation and advise you on the possible options.
How to Contact Us:
For any questions or concerns about your order, please email us at hello@pawesomeprints.co.nz . Include your order number and details of the issue so we can assist you efficiently.
Remember: Open communication is essential for a positive experience. Please reach out to us early if you have any questions or concerns!
